Returns & Exchanges

At Stash Tea, we want you to be completely satisfied with your purchase. If your tea or accessories don't meet your expectations, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone with your order number to start the return process for any unopened tea or hardware.

• 2.
  Package Your Items

  Securely pack the items in their original packaging to ensure they are not damaged during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.